Privacy Policy

Calliel Inc. and its affiliates and subsidiaries (“Calliel”, “we”, “us”, “our”) are committed to safeguarding your privacy rights and ensuring that your personal data is protected. This Privacy Policy explains our use of your personal data when you use our websites (the “Sites”) and/or interact with us through social media or adverts and content on third-party websites.

The Calliel entity responsible for your personal data will generally be Calliel Inc. (details below). As we may share your personal data within our group for the purposes set out in this Privacy Policy, other Calliel entities (if and when established) may also use your personal data in accordance with this Privacy Policy.

COLLECTION OF INFORMATION

We collect information from you via the Sites in several different ways including, for example, when you provide us with your information to register as a customer for our Sites, subscribe to our newsletter, receive information or mailings, buy a product or service from us, make a comment or enquiry, or contact our Customer Experience Team.

Site Visitors: When you visit one of our Sites, we collect various types of information, such as browser type, IP address, date and time of visit, average time spent on the Site, cookie ID, hyperlinks that you have clicked, and websites you visited before arriving at our Site. We also collect information such as your name and email address when you contact our Customer Experience Team.

Guest Checkout: When you place an order for goods via one of our Sites as a guest, we collect your name, contact details, order details, and tokenized payment details.

Account Holders: When you open an account with us and place an order for goods via one of our Sites as an account holder, we collect your name, contact details, passwords, transactional history, and tokenized payment details.

You may also provide us with personal data in other ways, such as if you communicate with us through social media or participate in our promotions.

SMS MARKETING

If you are located in the USA and/or you are a customer of Calliel Inc.:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 per month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provide within our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be treated as a reasonable means of opting out. Message and data rates may apply.

For any questions, please text HELP to the number you receive the messages from, or contact us at info@calliel.com. If you wish to opt-out, please follow the procedures above.

If you are located in the EEA or the UK:
By opting-in to our text marketing and notifications, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. We may use an SMS platform provider to deliver these messages. Your phone number and limited purchase information may be shared with our SMS service provider for the sole purpose of sending targeted marketing messages and notifications and ensuring delivery.

If you wish to unsubscribe, reply with STOP to any message or use the unsubscribe link within our messages. Alternative opt-out phrases are not guaranteed to be recognized. Message and data rates may apply. For help, reply HELP or contact info@calliel.com.

COOKIES / TRACKING TECHNOLOGY / LOGFILES

Like many websites, the Sites employ cookies and web beacons (also known as clear GIF technology or “action tags”) to speed up your navigation of the Site, recognize you and your access privileges, and track your Site usage.

Cookies are small pieces of information that are stored as text files by your internet browser on your computer’s hard drive. Most internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies, but if you do, you may not be able to access or use portions of the Site. We use cookies to enable you to select products, place them in an online shopping cart, and purchase those products. If you do this, we may keep a record of your browsing activity and purchases. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies are not “spyware.”

Web beacons assist in delivering cookies and help us determine whether a web page on the Site has been viewed and, if so, how many times. Any electronic image on the Site, such as an ad banner, can function as a web beacon.

We may use third-party advertising and analytics companies to help tailor site content or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as the web pages visited or products purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to personal data collected by us.

As an example, major platforms (e.g., Meta, Google) may collect certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by such platforms via cookies and web beacons is not linked by those platforms to personal data collected by us.

SHARING OF INFORMATION

We may share your personal data within the Calliel group (if and when other entities are established) to provide our goods and services to you and to market products consistent with this Privacy Policy.

We may use trusted service providers (e.g., site hosting, order fulfillment, payment processing, marketing, analytics, support services) who may have access to your personal data solely to perform services on our behalf and under appropriate contractual safeguards.

We may share your personal data with competent authorities, courts and bodies in response to a court order, summons or subpoena, regulatory requests, or as permitted or required by law when we reasonably believe it is necessary or appropriate to investigate, prevent or take action against illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person.

We may also disclose your personal data to any third party that acquires, or is interested in acquiring, all or part of our assets or shares, or that succeeds us in carrying on all or part of our business.

INTERNATIONAL TRANSFER OF INFORMATION

If you are located in the EEA or the UK, please note that some recipients to which we transfer your personal data (including Calliel Inc. in the United States) may be located in countries outside of your jurisdiction that are not considered by the UK or EU to provide an equivalent level of data protection.

Where we transfer your personal data to such recipients, we will implement appropriate safeguards, such as entering into the European Commission’s Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms under applicable law. More details on the transfer mechanisms can be obtained by contacting us at info@calliel.com.

COMMITMENT TO DATA SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to help ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your personally identifiable information is kept secure and encrypted during transmission where applicable.

For payments we use a certified payment gateway provider. All credit card details are processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store your full credit card information.

While we use industry-standard precautions to safeguard your personal data, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

RETENTION OF INFORMATION

We will retain your personal data as necessary for the provision of the goods/services, internal analytical purposes, or to comply with our legal obligations, resolve disputes and enforce agreements. The criteria used to determine retention periods include:

  • how long the personal data is needed to provide the goods/services and operate the business;

  • the type and sensitivity of personal data; and

  • whether we are subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, orders to preserve data relevant to an investigation, or data retained for litigation).

YOUR RIGHTS (EEA/UK RESIDENTS)

If you are located in the EEA or the UK, and certain requirements are fulfilled, you have the right to:

  • request access to personal data we hold about you;

  • request correction of your personal data when incorrect, out of date or incomplete;

  • request that we erase your personal data;

  • object to or opt-out of marketing communications and (in certain cases) to our processing based on legitimate interests;

  • request that we restrict the processing of your personal data;

  • withdraw consent at any time, where processing is based on consent; and

  • request data portability (a copy of your personal data in a commonly used digital format).

All such requests should be made using the contact details set out below. If you request deletion, you may no longer be able to access or use certain parts of the Sites. We will respond as soon as practicable and, in any event, within one month after receipt of your request (extendable by two months in complex cases; we will inform you if extended). We may request proof of identification to verify your request. You also have the right to lodge a complaint with your local data protection authority.

Contact: info@calliel.com

YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under California law.

For more details about the personal information we collect (including sources), see Collection of Information above. We collect this information for the business and commercial purposes described in this Privacy Policy and share it as described in Sharing of Information. We do not “sell” personal information as defined by California law, and we do not “share” personal information for cross-context behavioral advertising without providing a right to opt-out. We may use third-party cookies as described in Cookies / Tracking Technology / Logfiles.

California consumers have the right to:

  • request to know categories and specific pieces of personal information we have collected, used, disclosed, or shared;

  • request deletion of personal information (subject to exceptions);

  • request correction of inaccurate personal information;

  • opt out of “sales” or “sharing” (if applicable); and

  • not be discriminated against for exercising these rights.

To exercise your California privacy rights, contact us at info@calliel.com. We will verify your request using information associated with your account (e.g., email). Government identification may be required. You may designate an authorized agent to submit requests on your behalf subject to verification.

LINKS TO OTHER WEBSITES

Our Sites may contain links to other websites that are not operated or controlled by us. We do not control such third-party websites or their privacy practices. Any personal data you choose to give to third-party websites is not covered by this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. We will notify you of any material changes via e-mail or through a notification on our Sites. Any changes to this Privacy Policy will become effective immediately after being posted. We encourage you to periodically review this Privacy Policy to stay informed of changes and how we are protecting your personal data.

MINORS

You must be aged 16 or over to use the Sites and our other digital offerings. We do not solicit or knowingly collect personal data from children aged 16 and under. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.

CONTACT US

If you have questions about this Privacy Policy or our use of your personal data, or if you would like to exercise your data subject rights, please contact:
Calliel Inc. – Privacy
Email: info@calliel.com
Address: 4th Floor, 12655 W Jefferson Blvd, Los Angeles, CA 90066, USA

CONTROLLER LIST

  • Calliel Inc., 4th Floor, 12655 W Jefferson Blvd, Los Angeles, CA 90066, USA

If additional Calliel group entities are established, their details will be added to this Controller List and reflected on the Sites.